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Discover how our customers turn ideas into action to help us meet their unique needs.
"Made with you, for you" is a promise we take seriously at Epicor—it describes the value we place on customer feedback during our product planning, development, and release process. Our customers offer insights and expertise to shape our product strategy, and we view them as true partners at every step in our journey together.
We offer multiple ways for our customers to guide us during the product development cycle. We engage with top industry and technology business leaders that form our Customer Advisory Boards (CABs) to drive strategic product investments, helping ensure that our products evolve with the changing needs of the businesses we serve. Once these investments are identified, our product management and engineering teams collaborate with our product advisory boards (PABs) to develop those investments and help ensure that they align with customer expectations and market needs.
Other ways we work with our customers are through onsite visits and our Value Exchange Workshops, in which we review their use of Epicor solutions to drive optimization while maximizing their return on investment.
We also offer remote opportunities for customers to conveniently provide input and recommendations on our solutions. Customers can share product feedback, either through the Idea Portals (set up by industry) or in-app feedback directly from their Epicor solution(s). Additionally, we administer an annual product survey to gather input from a cross-section of our customer base. Finally, we actively support and participate in both user groups and online forums where customers share their thoughts and provide useful industry, product, and business insights.
We believe that this customer-first approach to product development has certainly benefited Epicor solution users across all industries. For example, here are five enhancements in Kinetic, Prophet 21 and Eclipse that were made by Epicor customers:
Other notable Kinetic features that were recommended by customers in recent releases include the following:
We need your voice! Please plan to participate—Epicor is focused on your needs with the ideal of delivering great technology solutions.