By bringing agility to the sales floor, you’ll empower employees to focus on what matters most.
With mobile technology providing us with 24/7 connectivity, we’ve come to expect information and services that instantly meet our needs wherever we are. Customers are no different, anticipating the same level of service throughout their shopping experience.
To keep ahead of customer expectations, retailers must help ensure that their employees are equipped with the right tools to provide excellent customer service wherever and whenever their customers need it. By taking your business mobile, employees can rise to the occasion from the sales floor to the back office with on-the-go visibility into real-time inventory, pricing, customer, product, and sales information—along with user-friendly interfaces and the ability to make critical business decisions from anywhere.
Mobility takes customer service to the next level, creating new opportunities to connect with your customers. With a mobile device in hand, employees can look up the answer to customer questions on the spot without having to move to a different part of the store or interrupt the conversation. Whether customers are looking for pricing information, inquiring about inventory availability, curious about a potential discount, or have a question about their account, your staff can give them the answers they need right then and there.
With mobile devices, your employees can freely move from their workstations to meet customers in the aisles, outside in a greenhouse or loading area, or anywhere that they have a Wi-Fi connection. This you’re your workforce gets to spend more time helping customers and less time running back and forth to a computer or tied to the checkout counter. Because mobile devices are so universal, employees recognize the familiar interface and can get up to speed quickly, saving you time on training.
Long gone are the days when you must physically be at the store to manage your business. With mobile capabilities, you can track the health of your business throughout the day by checking on key metrics in easy-to-use dashboards directly from your mobile device. You can even set automated alerts to inform you when issues arise so that you can respond quickly. For example, keeping a pulse on inventory from afar can help you to take action immediately to get the inventory that you need, avoiding costly stockouts.
To stay ahead, you need a solution that seamlessly integrates mobile capabilities with your retail management system and provides you with the capability to compete with big box stores. With Eagle mobile solutions, you can manage your business, run reports, take your business’s pulse, and much more, when and where you want from any iOS or Android device—and that’s good for you, your customers, and your bottom line.
